Customer Service Representative- Yankton (Full Time)

Summary

The Customer Service Representative directly supports our customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties.

Key areas of responsibility

• Customer service:

  • Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies.
  • Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries.
  • Acknowledge client needs, recommend products and services, and make referrals to our business partners when possible.

• Teller transactions & cash handling:

  • Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more.
  • Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs.
  • Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels.

• Administrative & compliance:

  • Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality.
  • Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions.
  • Process reports, run proof work, and complete general ledger maintenance and reconciliation.
  • Other duties as assigned.

Key competencies

The ideal candidate for Customer Service Representative possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Knowledge of Federal banking regulations and industry workflow is a plus but isn’t required. Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations.

Pay

Competitive compensation package that includes a 401k with employer match, Employee Stock Ownership Plan, insurance coverage options, paid time off, service awards, community service opportunities, an Employee Assistance Program, and a stable work environment.

Schedule

Full Time Position

Benefits

CorTrust is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.