Customer Service Representative - Work at Home

Job Description

Req#: 26589

About the role

As a Customer Service Representative, you'll play an essential role in helping members schedule non-emergency medical transportation. You will handle inbound calls (and some outbound calls) from members, healthcare facilities, transportation providers, and health plan partners providing excellent service and ensuring rides are arranged smoothly and accurately.

Responsibilities

• Answer inbound calls and assist members with scheduling or updating transportation
• Confirm member eligibility and accurately enter ride details
• Address questions and resolve issues related to transportation services
• ID additional member needs and provide appropriate support
• Collaborate with internal teams to resolve real-time challenges
• Maintain performance goals, including response time, accuracy, and customer satisfaction

Qualifications

• Strong verbal and written communication skills
• Ability to follow a structured call flow or script
• Empathy and professionalism when supporting members or guardians
• Computer proficiency
• Excellent problem-solving skills and composure under pressure
• Full-time availability and reliability in managing a steady workload

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid T-Mobile Cell Service
• $500 Employee Referral Bonus
• Employee PerkSpot Discounts (retail, travel, dining, and more!)