Customer Service Representative - Work-At-Home

About the role

We're seeking a Customer Service Representative to join our team. This role supports our Customer Care department and is based in Tucson, Arizona.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Requirements

• A high school diploma or GED
• 6+ months of customer service or sales experience preferred
• Work from home environment in a private residence matching the address on file
• Comfortable working with company-issued equipment such as a webcam if applicable
• An Internet/Broadband Internet Connection such as DSL or Cable, not Satellite, Dial-up, or Wireless Internet (5G)
• Your workstation must be connected directly to the Internet with proof of a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Qualifications

• High school diploma or GED
• 6+ months of customer service or sales experience preferred

Skills

• Natural problem-solving skills
• Good interpersonal communication skills
• Ability to stay calm under pressure
• Attention to detail
• Genuine care for customers

Benefits

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs
• Open access courses through Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on various products and services
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet individual needs

Pay

Compensation details are confidential and will be provided during the interview process.

Schedule

The schedule is flexible but requires availability during business hours.

Why Alorica?

Learn more about our company culture, values, and benefits in the "Why Alorica?" section.

What We Offer

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs
• Open access courses through Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on various products and services
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet individual needs

Our Values

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica because we're stronger together
• True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're ready to apply, click the button below to submit your application.