Customer Service Representative with Construction Office Experience

What We Offer

• Competitive Pay
• Performance Bonuses
• Paid Vacation
• Regular Pay Reviews
• Flexible Scheduling
• Advancement Opportunities
• Positive Team Environment
• Stable, Year-Round Employment
• The Opportunity to Make a Real Impact Every Day

What You'll Do

• Answering inbound calls and helping homeowners schedule services
• Making outbound calls to follow up with leads and customers
• Building rapport and helping customers find the right solutions for their projects
• Supporting craftsmen with scheduling, communication, and job logistics
• Cooking materials and project information
• Managing our dispatching and scheduling software
• Maintaining accurate customer records and job notes
• Resolving customer concerns professionally and promptly
• Aiding with daily operational challenges and problem-solving
• Supporting owners and management with special projects
• Helping ensure every customer receives a "wow" experience

Qualifications

• Construction, home services, remodeling, or trades experience strongly preferred
• 3+ years of customer service, scheduling, dispatching, or office coordination experience
• Strong phone and communication skills
• Comfortable discussing pricing and scheduling services
• Excellent organizational and multitasking abilities
• Strong computer and technology skills
• Experience with CRM, scheduling, or dispatch software is a plus
• High School Diploma or GED
• This is an in-person position
• Bonus points if you have experience in:
• Handyman Services
• Construction
• Remodeling
• Property Management
• Service Dispatching
• Home Improvement Sales
• Customer Service Leadership

Success in This Position Looks Like

• Customers feel heard, valued, and cared for
• Craftsmen have the information and support they need to succeed
• Schedules stay organized and productive
• Leads are converted into paying customers
• Problems are solved quickly and professionally
• The entire team wins because of your efforts