Customer Service Representative - West Dover

Promotion of Customer Service

To promote customer goodwill by providing high standards of customer service.

Supervision and Scheduling

• Schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to minimize customer inconvenience.

Training and Support

• Conduct training programs for new associates and assist existing associates with their training.
• Assist cashiers with price checks and inform store management and scan coordinator of pricing issues.
• Assist customers with returned merchandise, over-rings, and overcharges.

Customer Interaction and Compliance

• Greet customers and be observant of store conditions.
• Abide by all company policies as stated in the Employee Handbook.

Supplemental Duties

• Provide proper staffing and training for the Service Center.