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Customer Service Representative - Virtual Hiring Event July 16th & 17th

WTW · Greater Minneapolis-St. Paul Area · Yesterday
RemoteRemoteCustomer Service$18.75/hrFull-time

Job Summary

Join our Virtual Hiring Event on July 16th or 17th to learn more about this seasonal Customer Service Representative opportunity and WTW! During the event, you'll have the opportunity to:

  • Learn more about the position, schedule, pay, and benefits.
  • Ask questions about the role and our company.
  • Potentially move forward in the hiring process.

Before Registering

  • This position requires occasional in-person visits to our Minneapolis office for equipment pickup, training, and other business needs.
  • Candidates must live within approximately a two-hour driving distance of Minneapolis, MN.

As a Seasonal Benefit Customer Service Representative

  • You will help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans.
  • We provide superior customer service in a work from home environment (following the initial training and onboarding period).
  • You are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law.

Qualifications

  • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way.
  • Quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills.
  • Work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence.
  • High level attention to detail, multi-tasking, and ability to organize work.
  • Strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging.
  • Work autonomously in a self-paced, self-motivated team environment.
  • Comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat.
  • Understand and follow oral and written instructions.
  • Type 30 words a minute.
  • Experience working in a customer service-related field.
  • Associate or Bachelor’s degree is nice to have.
  • Experience working in a call center environment.
  • Read, write and speak Spanish (optional).

Additional Information

  • Starting pay is $18.75/hr.
  • During our busy season you will be expected to work a 40-hour week and overtime when requested.
  • During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.
  • This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.

About the Company

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.

EEO, including disability/vets

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