Customer Service Representative / Veterinary Receptionist

South Shores Pet Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

About the role

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Located in San Pedro, California, just a stone’s throw from Cabrillo Beach and the Korean Bell of Friendship, South Shores Pet Clinic is proud to be a cornerstone of the local community. Our team is family-oriented, dependable, and genuinely caring—values that have kept our doctor and hospital manager working side-by-side for over 33 years. Whether you're greeting clients at the front desk, assisting with pet care, or helping behind the scenes, you'll play a vital role in delivering thoughtful, high-quality service. We offer a wide variety of services including grooming, boarding, preventative medicine, and more, always taking the time to understand each client’s situation and provide support that fits their needs.

Responsibilities

• Manage appointments and daily patient flow
• Handle multi-line phones and in-person client interactions
• Process transactions
• Provide clients with essential information about services
• Deliver compassionate, professional service during routine and emotionally sensitive situations
• Maintain calm, professional, and solution-oriented demeanor during busy periods

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in managing a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Pay

$20 - $22 per hour

Schedule

Full-time, 5/8 schedule with availability needed Monday-Saturday.