Customer Service Representative - Utility Billing

About the role

The Customer Service Representative will process customer applications for water services and assist with account set-up and maintenance. Responsibilities include collecting payments, verifying and posting charges, preparing reports, and responding to routine requests.

Responsibilities

• Collecting payments for water and sewer usage at the counter, drive-through, and by mail.
• Verifying and posting payments and charges to customer accounts for Public Utilities.
• Daily balancing of cash drawer.
• Preparing reports.
• Preparing and maintaining a variety of records and files, including month-end reports.
• Responding to routine requests for information, both in person and by telephone.

Requirements

• High school diploma (or equivalent) AND six (6) months to one (1) year of experience in clerical and/or bookkeeping work; OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Must be physically able to operate a variety of automated office machines including computers, calculators, copiers, facsimile machines, etc.
• Must be able to exert up to 10 - 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work involves sitting most of the time but may involve walking or standing for periods of time.

Qualifications

• Excellent communication skills and the ability to provide a high level of customer service while exercising tact and courtesy when dealing with the public is required.
• Exercise independent judgement and initiative in completing assignments.

Skills

• Customer service skills.
• Basic computer skills.
• Ability to handle multiple tasks simultaneously.

Benefits

Brunswick County offers a comprehensive benefits package including vacation leave, sick leave, petty leave, paid holidays, longevity pay, health insurance, 401(k) plan, 457 deferred compensation plan, term life coverage, long-term disability, short-term disability, flexible spending accounts, vision insurance, universal life insurance, critical illness, tuition assistance, and more. For more details, visit https://www.brunswickcountync.gov/benefits.

Pay

Competitive wages are offered for this position.

Schedule

The office is open Monday through Friday from 8:30am - 5:00pm.