Customer Service Representative (USI4)

Duties & Responsibilities

• Communicate with customers by telephone or email to provide information about products or services.
• Understand and transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well as actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain a trusting, positive, and profitable relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Prepare, review, and present estimates, including different pricing options, detailed letters, and reports.
• Other duties as assigned.