Customer Service Representative (USI3)

Duties & Responsibilities

• Managing repairs of multiple units for customer accounts
• Generation of work orders, quotations, RFQ submissions with suppliers, invoicing and finalizing completed work orders daily
• Translating technical data from shop reports into quotations under the guidance of maintenance manuals
• Respond promptly to customer inquiries and provide accurate, reliable information related to aviation products or services
• Handle and resolve technical issues and concerns raised by customers via phone, email, or other communication channels
• Develop and maintain a deep understanding of the company's aviation products, services, and technical specifications
• Able to multitask handling high volume of calls/emails while prioritizing repair orders
• Ability to problem solve, identify issues, implement best solutions to meet customer expectations
• Actively participate in process improvement initiatives as directed or assigned
• Prepares inspection reports and regulatory certificates (8130’s)