Customer Service Representative, Urgent Care Clinic

Responsibilities

• Maintains a neat and clean work environment.
• Prepares the clinic for opening; turning off and/or setting alarm system.
• Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
• Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic.
• Answers phone using defined scripts, referring or redirecting calls as appropriate.
• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
• Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system.
• Updates patient forms and records as needed.
• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.
• Collects due amounts.
• Counts and balances patient case drawer at the beginning and end of each shift.
• Refers patient to billing office as needed.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year prior experience in a medical office or health care setting.
• Medical Terminology training or work experience preferred.

Qualifications

None specified.

Skills

None specified.

Benefits

None specified.

Pay

None specified.

Schedule

Rotating.