Customer Service Representative (UHealth Wellness Center)

About the role

The Department of Medical Wellness & Recreation at the University of Miami is seeking a Part-time Customer Service Representative to join their team in Miami, FL.

Responsibilities

• Receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc.
• Fulfills requests for service/support and/or complaints.
• Researches all inquiries in order to address any issues or concerns.
• Refers concerns to other service areas/departments for follow up, as needed.
• Solves routine and basic problems and communicates solution or requested information to the customer.
• Verifies that appropriate changes/resolutions have been finalized.
• Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Requirements

• High School Diploma or equivalent
• Minimum 1 year of relevant experience
• Ability to communicate effectively in both oral and written form
• Ability to recognize, analyze and solve a variety of problems
• Ability to process and handle confidential information with discretion
• Proficiency in computer software (i.e. Microsoft Office)
• Works evenings, nights, and weekends as necessary

Qualifications

• Supports and enforces all UHealth Fitness and Wellness Center policies
• Facilitates front desk check-in procedures for facility visits, personal training sessions, fitness classes, and other programs
• Processes payments for pro-shop sales, membership enrollments, and wellness programs
• Reports facility/operational issues to management, housekeeping, and security
• Provides information regarding proper and safe use of fitness equipment
• Performs routine maintenance of fitness floor and equipment
• Answers questions and provides customer service to all patrons
• Responds in an emergency (medical or other) with appropriate action and contacts 911 and UHealth Campus Security as needed

Skills

• Excellent communication skills
• Problem-solving abilities
• Confidentiality
• Computer proficiency (Microsoft Office)

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

Competitive salary offered.

Schedule

Part-time schedule with evening, night, and weekend availability required.