Customer Service Representative, Transportation

Responsibilities

• Act as a liaison between the customer and the company
• Provide a world class customer experience to both internal and external customers via phone/email/chat
• Aid customers with service requests, changes, cancellations, and other queries
• Resolve customer service issues via phone/email/chat
• Capture detailed customer charter requests and provide an accurate quotation
• Follow-up with leads via phone/email/chat
• Aid customers with single call issue resolution
• Directly contribute to department revenue goal attainment
• Other duties as assigned

Qualifications

• High School graduate or equivalent
• Customer service experience in a contact/call center environment required
• Excellent oral communication skills to respond and present professionally to callers and visitors
• Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
• Strong interpersonal skills and excellent written and oral communication skills required
• Critical thinking and problem-solving skills are also required
• Excellent oral and written communication skills with excellent interpersonal skills
• Computer literacy, preferably in word processing and spreadsheets
• Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
• Prior logistics/charter sales experience preferred
• Transportation industry experience a plus
• Bilingual English/Spanish a plus