Customer Service Representative- Top Producer Support

About the role

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!

Job Duties & Responsibilities

• Develop and maintain relationships with Top Producer members
• Consistently excel in service expectations
• Provide support to the members in all aspects of Life Operations, including Compensation and Licensing
• Act as an advocate for the members' cause
• Represent Field's interest in company meetings
• Work independently with little direction
• Think outside the box
• Acts as an Subject Matter Expert in all areas of Life Insurance Operations
• Answer telephone inquiries
• Research and problem-solve issues
• Mentor new associates
• Represent unit in staff meetings for improvement opportunities and processing gaps
• Prepare and analyze business
• Analyze types of calls to determine if there is an opportunity for improvement and offer recommendations
• Remain current on all policies and procedures
• Work independently with little direction
• Think outside the box
• Acts as an Subject Matter Expert in all areas of Life Insurance Operations
• Answer telephone inquiries
• Research and problem-solve issues
• Mentor new associates
• Represent unit in staff meetings for improvement opportunities and processing gaps
• Prepare and analyze business
• Analyze types of calls to determine if there is an opportunity for improvement and offer recommendations
• Remain current on all policies and procedures

Qualifications

• Bachelor’s Degree or equivalent work experience in Insurance Industry
• Bi-lingual (English/Spanish) is preferred
• Life License required or obtained within 60 days of hire
• Knowledge of Insurance Operations
• Excellent writing, presentation, communication and coaching skills
• Excellent organizational skills
• Excellent problem solving/analysis skills
• Excellent interpersonal skills
• Able to manage multiple priorities and prioritize appropriately
• Able to quickly and efficiently adapt to changes in procedures or policies
• Able to work with various key personnel and management in order to better serve the top producers
• Experience in sales or business ownership a plus

Work Hours

This is a hybrid position, that requires 3 days onsite in the Duluth, Georgia office and 2 days working remotely weekly.

Pay

The salary range for this role is $52K - $57K.

Schedule

This position is not eligible for sponsorship.

Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

Our Commitment to Diversity and Inclusion

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.