Customer Service Representative (Temporary)

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

About the role

As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate will genuinely enjoy interacting with customers, resolve issues through strong product and service knowledge, and effectively manage their time. This is a full-time, temporary position with the possibility of converting to full-time.

Responsibilities

• Customer service: Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Product and service knowledge: Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
• Offer product/service recommendations and educate customers.
• Issue resolution: Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Time management: Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Documentation and reporting: Accurately document customer interactions and transactions in customer service software.
• Safety: Keep workspace clean, organized, and free of clutter and tripping hazards.
• Follow proper confidentiality protocols to keep customer information protected and incident reporting procedures.

Where you’ll work

Culligan CSRs spend all their time working in the dealership, specifically in an office environment requiring regular use of computers and multi-line phones. This means you must be able to sit for extended periods of time. While our CSRs primarily work Monday – Friday 8am-5pm, this role may require some evenings and weekends as business needs require.

Requirements

• Ability to wear a telephone headset for extended periods, up to 8 hours per day, while handling inbound and outbound customer calls.
• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Demonstrated competency in computer and/or tablet use, with above-average skills in computer applications.
• Ability to quickly learn and adapt to new technologies and software systems as needed.
• Type a minimum of 40wpm, including ten-key, accurately and by touch.

Qualifications

The personal attributes that will set you apart in our hiring process include empathy and resilience. Our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously. Strong communication skills, commitment to teamwork, and effective problem-solving skills are essential.

Benefits

• Full-time, Monday-Friday, 8am-5pm work schedule.
• Paid time off (PTO) at a generous accrual rate.
• Hourly rate of $18-21, depending on experience.
• Eligibility for a full benefits package, including a 401k with company match, following your introductory period.
• Stable and growing family-oriented company with regular career advancement opportunities.
• Opportunity for upskilling and promoting from within.
• Opportunity to utilize Culligan equipment in your home free of charge.

Pay

$18-21 per hour, depending on experience.

Schedule

Full-time, Monday-Friday, 8am-5pm (may require some evenings and weekends as business needs require).