Customer Service Representative -TEMP (6 month)

Responsibilities

• Manages orders for Specialty and Retail accounts.
• Prepares and distributes weekly open order report to review order fill-rate, ETA, credit holds and cancellations.
• Communicates closely with sales and the customers on all issues involving order management, production and shipping issues.
• Performs all order maintenance, including order entry, reviews production, proactive in requesting extensions and communicates cancellations.
• Captures dropping tickets and shipping with the distribution center including timely resolution when issues arise.
• Works with Credit on any issues to releasing orders for shipping.
• Affirms quality service for accounts by resolving service problems: (a) clarifies customer’s concern; (b) selects best solution to solve problems; (c) expedites correction; and (d) follows up with sales to ensure resolution.
• During office hours provides “live” service to accounts and salesreps; all phone calls and e-mails are answered in a timely basis—maximum 24 hour rule on returning all voice messages/e-mails.
• Reports weekly order risk to the financial target.

Requirements

• Ability to build strong rapport with both internal and external customers.
• Strong interpersonal skills, confident in decision-making, goal driven, takes ownership and accountability in the workplace.

Profile

• Years of Related Professional Experience: 1-3
• High School diploma
• Handles sensitive and confidential information, such as revenue targets and credit information.
• Experience with Excel; including Pivot tables helpful.
• Experience with EDI 850; knowledgeable in 856 helpful.

Pay

$21 - $24 / hourly