Customer Service Representative/Teller: Borrego Springs

CVB, a division of Frontwave Credit Union, is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino, and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over $1.8 billion in assets. We focus on creating consumer solutions to provide our members and communities with products and services that enhance quality of life through exceptional service and progressive technology.

Responsibilities

• Process transactions accurately and efficiently to build member confidence and trust, based on established policies and procedures.
• Assist with night depository duties and armored car deliveries, logging bags, processing deposits, completing change orders, issuing receipts, and returning bags to members.
• Operate a computer terminal or assigned computer to process account activity, determine balances, and resolve problems within given authority.
• Issue Cashier’s Checks and Money Orders.
• Identify member’s needs and refer financial products and services to consumers and business members.
• Receive and process stop payments and check hold notices (Reg CC).
• Accept loan payments, notifying the Loan Department for confirmation of payment processing.
• Maintain and balance cash drawer daily and verify that cash is sold to the vault to stay within daily limits.
• Balance teller cash drawer and maintain accurate teller balancing records; complete necessary research to locate discrepancies.
• Address member inquiries and concerns and refer to appropriate internal resources or Branch Manager for resolution.
• Record, file, update consumer or account information and reports as required.
• Answer telephone and direct callers to proper Credit Union personnel while maintaining professional and positive phone etiquette.
• Gather data and process various reports (e.g., currency transactions, returned items, callbacks, etc.).
• Complete address change forms and deliver to the appropriate personnel for input.
• Assist in processing ATM deposits, complete outgoing wire requests, etc.
• Assist the Accounting Department in researching data for levies and garnishments.
• Identify fraudulent activity to help prevent losses to the credit union.
• Ensure that members are aware of online and mobile banking.
• Assist in the completion of monthly branch certifications, including Stop Payments, Holds, Negotiable Instruments, Key Log, etc.
• Maintain member and account files.
• Open new accounts and complete existing account maintenance while remaining within CIP/BSA compliance (e.g., entity documents, beneficial ownership).
• Refer loan requests to the appropriate lender.
• Process check orders within the core system.
• Process, solve, and answer basic and complex member transactions, problems, or inquiries.
• May assist with opening and closing the vault daily, including preparations of incoming and outgoing cash shipments and balancing vault currency and coin.
• Troubleshoot issues with ATM/Debit cards for members.
• May assist in the daily balancing of the ATM and Vault, ensuring terminals and Vault supply are sufficient.
• Complete orders of ATM/Debit Cards.
• May be required to work at various locations to provide teller coverage when necessary.
• Demonstrate knowledge of and adherence to EEO policy; show respect and sensitivity for cultural differences.
• Treat members and staff with respect; keep commitments; inspire trust; work ethically and with integrity; uphold organizational values.
• Follow policies and procedures; complete tasks correctly and on time; support the Credit Union’s goals and values.
• Perform the position safely, without endangering health or safety, and report potentially unsafe conditions.
• Comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSHA Act of 1970.
• May assist Branch Manager in conducting unannounced audits of all branch funds and cash limits; ensure branch compliance with established policies, procedures, and regulations.
• Perform all other duties as assigned by management.

Requirements

• High school diploma or general education degree (GED); or 1 year of related experience and/or training; or equivalent combination of education and experience.
• Work-related experience should consist of a financial institution cash handling and customer service background.
• Educational experience through in-house training sessions, formal school, or financial industry-related curriculum should be business or financial industry-related.
• Experience, knowledge, and training in branch operation activities, terminology, and products and services.

Benefits

• Competitive pay and 401k matching.
• Mortgage and auto discounts.
• 9-27 days of PTO per year (based on tenure), VTO, and 10 paid holidays.
• Affordable medical, dental, and vision health plans, and Flexible Spending Account.
• Employee Assistance Program with a variety of services.
• Career development, training, coaching, and mentoring; tuition reimbursement up to $4,000/year.
• Culture of excellence and continuous improvement.

Pay

Salary Range: $17.87 - $26.81 per hour.

Skills

• We see it. We own it. We get it done.
• We ignite positive experiences.
• We do things right every time.
• We are collaborators—united, cohesive, and engaged.
• We innovate and evolve.
• We create memorable experiences for life.
• We starts with me.