Customer Service Representative | Technical Support
About the role
Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments.
Responsibilities
- Continuously learn and turn that knowledge into customer service wins
- Uncover customers' needs, create solutions, and resolve problems
- Make a positive impression on customers through a best-in-class experience
- Represent a Fortune 100 company with professionalism and courtesy
- Work in an open, friendly environment with a supportive, energetic team
Requirements
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak, and understand English
Preferred Qualifications
- Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
- Technical Skills: MS Office, computer skills, typing
- Skills: Communication, organization, time management, customer service
- Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
Benefits
We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Pay
The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Schedule
We are a large organization operating 24/7 bustling call centers offering a variety of shifts.
Qualifications
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Skills
Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
Benefits
We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Company Information
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.