Customer Service Representative - Tech Products, Seasonal - Remote CNX

Job Summary

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential.

About the Role

We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers complete purchases and provide post order support
• Persuade customers to purchase additional products and/or services
• Build client relationships and find new ways to retain customers
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Qualifications

• 1+ year of customer service experience; 3+ years preferred (retail experience is a plus)
• Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction.