Customer Service Representative - SYGMA - US

Job Profile Summary

Responsible for the management or provision of technical and/or non-technical customer service. Activities include:

• In-person customer service, such as in-store greeting, customer service desk operations, in-store product returns, auto dealership customer service, etc.
• Remote/virtual customer service via phone, email, online chat, or text
• Technical or specialized virtual support, such as escalated customer issue support, post-sales product support, field service dispatching, etc.
• Providing pre- and post-sales support, including quotations, sales order processing, etc.
• Customer service and support within a banking branch, including and business general banking services

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies
• Process credits
• Maintain Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor

Qualifications

• Education: High school diploma or equivalent
• Experience: 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience
• Professional Skills: Strong telephone communication skills, able to work in a fast pace environment, ability to sit and work at a PC for extended periods, proficient in MS Office

Description

JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This is an in office role with the hours of Tues - Friday 8am - 5pm, and Sat 7am - 3:30pm.

Affirmative Action Statement

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Apply Now

You have not recently viewed any jobs.
You have not saved any jobs.