Customer Service Representative - SYGMA - US

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies
• Process credits
• Maintain call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor

Qualifications

• High school diploma or equivalent
• Experience: 1 year prior outside foodservice sales coordination or customer support experience
• Prior call center experience preferred
• Strong telephone communication skills
• Able to work in a fast pace environment
• Proficient in MS Office