Customer Service Representative Supervisor

We are seeking a customer-focused professional to join a high-volume call center supporting pension, healthcare, disability, and financial benefit programs.

Responsibilities

• Handle a high volume of inbound calls (100-150+ calls per day) from clients and customers regarding pension, healthcare, disability, and financial benefits.
• Provide outstanding customer service while accurately answering questions and resolving issues.
• Enter and update customer information and detailed call notes in the database during live interactions.
• Follow established call scripts and procedures while maintaining a professional and enthusiastic demeanor.
• Answer, direct, and manage incoming calls in a high-volume call center environment.
• Provide general administrative and clerical support as needed.

Requirements

• High school diploma or GED required.
• Previous customer service, call center, or data entry experience preferred.
• Experience in healthcare, medical, benefits, insurance, or financial services customer support is a plus.
• Strong communication, multitasking, and computer skills.
• Ability to work efficiently in a fast-paced, high-volume environment.

Work Environment

• Fast-paced call center supporting pension, healthcare, and financial assistance programs.
• Collaborative team environment with approximately 30 customer service representatives and dedicated leadership support.
• Union-based workplace with a strong focus on customer service excellence and employee development.
• Results-driven yet supportive atmosphere that promotes work-life balance and teamwork.

Pay

$21.00 - $21.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract to Hire, fully onsite position based in West Harrison, NY.