Customer Service Representative - Stoney Hills Veterinary Service

Responsibilities

• Respond to customer inquiries through phone, email, chat, or other communication channels in a professional and timely manner.
• Provide accurate information about products, services, policies, and account details.
• Schedule in-clinic and on-farm calls utilizing our clinic software and Google Calendar.
• Research, troubleshoot, and resolve customer issues while maintaining a high level of courtesy and professionalism.
• Document customer interactions, updates, and resolutions in internal systems.
• Escalate complex issues to the appropriate team or supervisor when needed.
• Follow established procedures to ensure consistent service and compliance with company standards.
• Support team goals by contributing to a collaborative and positive work environment.
• Identify opportunities to improve the customer experience and share feedback with leadership.

Qualifications

• Previous experience in customer service, call center, retail, or a related role is preferred.
• Strong verbal and written communication skills.
• Comfortable with local geography and able to read a map.
• Able to remain calm, professional, and solution-oriented in a fast-paced environment.
• Excellent listening skills and attention to detail.
• Comfort using computers and standard business software.
• Able to manage multiple tasks and prioritize effectively.
• High school diploma or equivalent preferred.

Preferred Attributes

• Positive attitude and genuine commitment to helping others.
• Interest in animal health and veterinary medicine.
• Strong teamwork skills and willingness to support shared goals.
• Adaptability and openness to learning new tools and processes.
• Reliable, organized, and accountable in daily work.

What We Offer

Opportunity to build valuable communication and problem-solving skills.

Supportive team environment with training and ongoing development.

Meaningful work that helps create excellent customer experiences.