Customer Service Representative - State Farm Agent Team Member

About the role

We are seeking a motivated Customer Service Representative to support both our current customers and the business written by our sales team. This role is critical to client retention, policy servicing, and creating an exceptional customer experience.

Responsibilities

• Aid current customers with policy changes, billing questions, renewals, and account updates
• Support clients with claims questions and next-step guidance
• Help service new business written by the sales team
• Review accounts for additional needs and refer opportunities to licensed sales team members
• Maintain accurate documentation and follow-up
• Deliver prompt, friendly, and professional customer service
• Create a positive office culture and smooth daily operations

Requirements

• Strong communication and people skills
• Organized and dependable
• Positive attitude with strong attention to detail
• Ability to multitask in a fast-paced office
• Customer service or office experience preferred
• Insurance experience is a plus, not required
• Licensing required (we can provide study material, pay for licenses, & reimburse for passed tests)

Qualifications

• Self-motivated
• Entrepreneurial spirit
• Desire to win and achieve results

Skills

• Excellent communication skills
• Attention to detail
• Ability to work in a fast-paced environment

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Training & development

Pay

$50,000.00 - $75,000.00 per year

Schedule

Full-time position

Location

Address: 1929 Keokuk St, Iowa City, IA 52240