Customer Service Representative - State Farm Agent Team Member
About the role
As a Customer Service Representative - State Farm Agent Team Member with Angel Rodriguez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Responsibilities
- Answer customer inquiries and provide policy information.
- Aid customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
Qualifications
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Benefits
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
About the agency
At our State Farm agency, we believe great customer service starts with a great team. Since opening our first office in Elizabeth in 2009 and expanding to Springfield in 2022, we have built a collaborative workplace where team members support each other, celebrate success, and grow their careers. Our team includes experienced insurance professionals and motivated individuals who work together to help customers protect what matters most. We provide training, mentorship, and career development opportunities so team members can grow within the insurance and financial services industry.
Location
The office is located in Elizabeth, NJ.
Compensation
$20.00 per hour