Customer Service Representative - State Farm Agent Team Member
About the role
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
Responsibilities
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
Requirements
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Able to multi-task
- Achieve mutually agreed upon marketing goals
Qualifications
- Bilingual - Spanish preferred
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
Benefits
- Salary plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Growth potential/Opportunity for advancement within my agency
Pay
Salary plus commission/bonus
Schedule
N/A
Skills
- Customer service
- Customer education
- Work ethic
- Interpersonal skills
- Communication skills
- Problem solving
- Multi-tasking
- Marketing
- Computer functions
- Language proficiency (Spanish preferred)
- Licenses (Property and Casualty, Life and Health)
Benefits
- Paid time off (vacation and personal/sick days)
- Growth potential/Opportunity for advancement within my agency
Pay
Salary plus commission/bonus
Schedule
N/A
Skills
- Customer service
- Customer education
- Work ethic
- Interpersonal skills
- Communication skills
- Problem solving
- Multi-tasking
- Marketing
- Computer functions
- Language proficiency (Spanish preferred)
- Licenses (Property and Casualty, Life and Health)
About Our Agency
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Our office is located in Pittsboro, NC.
I have been a State Farm agent since 1990.
I am a proud graduate of UNC-Wilmington.
Our agency has received awards including: Ambassador Travel, Legion of Honor, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, and Bronze Tablet