Customer Service Representative - State Farm Agent Team Member
About the role
I opened my agency in 2007 and currently lead a team of four. Before becoming an agent with State Farm, I worked as the CFO for a professional boxing company. That experience helped develop my business acumen, leadership skills, and passion for helping people achieve their goals.
Family is a big part of my life. My wife was a former Miami Dolphins cheerleader, and both my son and daughter have pursued careers as professional models and actors. I enjoy working with people and helping them discover and develop their own potential.
Our agency offers PTO, paid holidays, health benefits, a Simple IRA, licensing reimbursement, and a strong focus on work-life balance. We believe in creating an environment where team members can grow professionally while maintaining balance outside of work.
Our office operates more like a family and a partnership than a traditional workplace. We support each other, celebrate successes together, and work as a team to achieve our goals. I’m looking for someone with a great personality who is coachable, outgoing, and eager to learn. The ideal candidate is comfortable making calls, enjoys connecting with people, and is motivated by personal and professional growth.
If you’re looking for a supportive environment where you can build a long-term career and continue developing your skills, this could be a great fit for you.
Responsibilities
You will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit.
- Answer customer inquiries and provide policy information.
- Aid customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
Requirements
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Qualifications
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Skills
- Customer service skills.
- Attention to detail.
- Ability to multitask.
Benefits
- PTO
- Paid holidays
- Health benefits
- Simple IRA
- Licensing reimbursement
- Strong focus on work-life balance
Pay
$40,000.00 - $60,000.00 per year
Schedule
Flexible schedule