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Customer Service Representative - State Farm Agent Team Member

State Farm Agent · Macomb, IL · 33 mo ago
Customer ServiceFull-time

Position Overview

Successful State Farm Agent is seeking a qualified professional for the role of Customer Service Representative - State Farm Agent Team Member. The ideal candidate is energetic, motivated, and passionate about providing exceptional customer service.

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

  • Excellent communication skills - written, verbal, and listening.
  • People-oriented.
  • Organizational skills.
  • Self-motivated.
  • Detail oriented.
  • Proactive in problem solving.
  • Dedicated to customer service.
  • Able to learn computer functions.
  • Able to work in a team environment.
  • Able to effectively relate to a customer.
  • Property and Casualty license (must be able to obtain).

As an Agent Team Member, you will receive...

  • Simple IRA
  • Hourly pay
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency

About Our Agency

We help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide insurance and financial services, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance. Our office is located in Quincy and Macomb. I have been a State Farm agent since 2011 and am a proud graduate of Quincy University. Our agency has received numerous awards, including Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Bronze Tablet, and New Agent Program Qualifier.

Benefits

  • Simple IRA
  • Hourly pay
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency

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