Customer Service Representative - State Farm Agent Team Member
About the role
We are seeking a Customer Service Representative - State Farm Agent Team Member with Scott Cantrell - State Farm Agent.
Responsibilities
- Answer customer inquiries and provide policy information.
- Aid customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
Qualifications
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Benefits
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
About the agency
I attended the University of North Alabama and bring 26 years of experience with State Farm across a variety of roles. I opened my first agency in 2013 and expanded with a second location in 2023. Today, we’re a team of 18 across both offices, focused on growth, collaboration, and strong performance.
We stay actively involved in the community by sponsoring events like the Gardendale Farmers Market and the Magnolia Festival.
We offer health benefits, a Simple IRA, and a strong focus on work-life balance.
Our office culture is growth-driven, collaborative, and competitive. We value integrity, teamwork, and a strong drive for results. We’re looking for someone who is motivated, coachable, and team-oriented - someone who brings a competitive spirit and wants to grow as part of a high-performing environment.
Role description
Generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Compensation
$30,000.00 - $50,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals? Gain confidence and grow your career Earn benefits and rewards that are second to noneApply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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