Customer Service Representative - State Farm Agent Team Member

About the role

We are a busy insurance and financial services office seeking a driven and ambitious team member. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication and listening skills.
• Proactive in problem-solving.
• Organized.

Requirements

• Hourly pay plus commission/bonus.
• Growth potential/Opportunity for advancement within my office.
• Paid time off (vacation and personal/sick days).
• Health benefits.

Qualifications

• Self-motivated.
• Entrepreneurial spirit.
• Desire to win and achieve results.

Benefits

• Employer Funded SEP Retirement Plan up to 20% of Income.
• Bonus based on performance.
• Paid time off.
• Valuable career-building experience.

About Our Agency

Our agency has been serving the community since 1984 and has received numerous awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, Bronze Tablet, and New Agent Program Qualifier. Our office is located in the heart of Hikes Point of Louisville, KY.