Customer Service Representative - State Farm Agent Team Member
About the role
The ideal candidate is ethical, team-oriented, and genuinely cares about helping others. If you're looking for a supportive environment where relationships and community matter, this could be a great fit for you.
Responsibilities
- Answer customer inquiries and provide policy information.
- Affiliate customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
Qualifications
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Benefits
- Medical, dental, and vision insurance.
- A Simple IRA plan.
- Licensing reimbursement.
- Professional development opportunities.
- Team-building events.
- A strong focus on work-life balance.
Pay
$38,000.00 - $42,000.00 per year
Schedule
Flexible schedule
About Our Agency
I opened my agency in 2011 and currently lead a team of three. Before becoming an agent with State Farm, I worked in banking, which helped build my passion for customer service, relationship-building, and helping people make informed financial decisions. Community involvement is a huge part of who we are as an agency. I stay active with the Montgomery Area Chamber of Commerce and volunteer through my local church. Our office regularly participates in food drives, turkey giveaways, feeding the homeless, and other community events because giving back is something we genuinely value. Our agency offers medical, dental, and vision insurance, a Simple IRA plan, licensing reimbursement, professional development opportunities, team-building events, and a strong focus on work-life balance. We believe in creating an environment where team members feel supported and appreciated. Our office culture is close-knit, family-oriented, and built around teamwork and integrity.