Customer Service Representative - State Farm Agent Team Member
State Farm Agent · Grimes, IA · 13 mo ago
Customer Service$40k–$55k/yrFull-time
Benefits
- 401K participation after one year
- Competitive salary
- Paid time off
- Training & development
Responsibilities
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service.
- Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options to identify opportunities for upselling or cross-selling.
- Reach out to customers to schedule regular insurance reviews based on predetermined timelines or triggers.
- Answering incoming phone calls promptly and professionally.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Qualifications
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Strong work ethic: Consistently demonstrating dedication, reliability, and a commitment to producing high-quality work
- Time management: Efficiently allocating time and resources to meet deadlines and accomplish goals
- Strong computer and technology skills: Proficiency in using various software and tools to enhance organization and efficiency
- Collaboration and teamwork: Ability to work effectively with others, share information, and contribute to a positive work environment.
About the role
We are a busy insurance and financial services office with a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.