Customer Service Representative - State Farm Agent Team Member

About the role

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team is comprised of results-oriented individuals that are serious about their development.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Will need to commute to our Rancho Cordova location for the first 90 days.

Requirements

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving
• Experience in customer service
• Strong computer skills
• Bilingual in Spanish is highly desirable

Qualifications

• Willing to consider remote worker in Oregon or Arizona.

Skills

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience

Benefits

• Additional languages spoken: Spanish

Pay

Hourly pay plus commission/bonus

Schedule

Remote worker in Oregon or Arizona