Customer Service Representative - State Farm Agent Team Member

About the role

I’ve been a State Farm agent since January 2014, and over the years our team has grown to seven employees plus myself, all working together to create a supportive, motivated, and enjoyable environment. I have a bachelor’s degree in marketing, and I’m actively involved in nonprofit work through organizations like Good News Jail Ministry and Charis Pregnancy Center in Salt Lake City — causes that reflect my commitment to serving people both inside and outside the office.

Responsibilities

• Answer customer inquiries and provide policy information.
• Aid customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Qualifications

• Are you driven and ambitious?
• Do you have a passion to make a difference in the lives of others and better the community?
• Do you work hard to reach your goals as part of a team?
• Do you have an entrepreneurial spirit and a desire to win and achieve results?

Benefits

• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Centerville, Utah.
• Our office is open 8:30am - 5:30pm Monday - Friday.

Schedule

Our office is open 8:30am - 5:30pm Monday - Friday.

Pay

Competitive salary

Skills

• Communication and interpersonal skills
• Detail-oriented and able to multitask

Benefits

• License reimbursement
• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development