Customer Service Representative - State Farm Agent Team Member

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About the role

Our agency is built on consistency, accountability, and creating an environment where people can succeed while enjoying the process. We’re a team that values hard work, ownership, and showing up every day ready to get the job done.

Benefits

- Bonus based on performance - Competitive salary - Flexible schedule - Opportunity for advancement - Paid time off - Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Dan Schmidt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

- Answer customer inquiries and provide policy information. - Assist customers with policy changes and updates. - Process insurance claims and follow up with customers. - Maintain accurate records of customer interactions.

Qualifications

- Communication and interpersonal skills. - Detail-oriented and able to multitask. - Previous customer service experience preferred. - Must obtain insurance licensing before start date.

Compensation

$55,000.00 - $75,000.00 per year

My team's mission

We help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Buffalo, NY and help customers with their insurance and financial services needs, including: - Auto insurance - Home insurance - Life insurance - Retirement planning

State Farm Information

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.