Customer Service Representative - State Farm Agent Team Member

Benefits

• Cross sell and upsell to earn more money
• PTO after 6 months
• 40% Health Insurance Reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Signed bonus
• Training & development

ROLE DESCRIPTION

For over 25 years, Tonya Baker Turner Insurance Agency, known as Turn2Tonya, has helped individuals, families, and business owners protect what matters most. We’ve built our reputation on exceptional service, trusted relationships, and a genuine commitment to our community.

Our culture is built on teamwork, growth, accountability, and celebrating success. We work hard, support one another, and believe in creating opportunities for our team members to grow both personally and professionally.

If you’re looking for a career where your contributions are valued, your development is encouraged, and your work makes a difference, we’d love to meet you.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Aid clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.
• Cross sell and upsell to earn more money

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property and Casualty License (must be able to obtain)
• Life and Health License (must be able to obtain)
• Bilingual Spanish is a plus