Customer Service Representative - State Farm Agent Team Member
About the role
Cory Kennedy - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our award-winning team as Customer Service Representative - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.
Job Description
As a Customer Service Representative - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:
- Engaging with customers through various channels, including phone, email, and chat.
- Providing friendly and efficient assistance with policy inquiries, updates, and claims.
- Utilizing digital tools and platforms to connect with a younger demographic.
- Collaborating with a dynamic team to ensure timely and effective issue resolution.
- Proactively identifying opportunities to enhance customer satisfaction.
Qualifications
- Excellent communication skills, both written and verbal.
- Tech-savvy with a familiarity with digital communication tools.
- Customer-oriented mindset with a strong desire to exceed expectations.
- Ability to adapt to a fast-paced, evolving work environment.
- Previous customer service experience is a plus, but not required.
Requirements
- A high school diploma or equivalent; college degree is a plus.
- A positive and proactive attitude towards learning and growth.
- Familiarity with social media platforms and digital communication tools.
- Ability to work in a collaborative team setting.
- Willingness to obtain relevant insurance licenses (training will be provided).
Benefits
- Licensed reimbursement
- 401(k)
- Bonus based on performance
- Company parties
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Company Overview
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Greenville, NC. I have been a State Farm agent since 2006. I am a proud graduate of East Carolina University. Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, National Quality Award, Silver Scroll, and Bronze Tablet. Additional languages spoken: Spanish.
How to Apply
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!
About Our Agency
We are an equal opportunity employer and encourage applications from individuals of all backgrounds. If you have a resume on Indeed, please apply there. Alternatively, you can apply here.
How to Make a Difference
If you want to work in an environment that is fun, challenging, and rewarding, then Cory Kennedy - State Farm Agent may be the right fit for you! We look forward to speaking with you!