Customer Service Representative - State Farm Agent Team Member

About the role

At Michael Lantzy State Farm, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are a highly motivated, growth-oriented team that values a fun, energetic, and supportive work environment. Our office has been serving the community since 2011 and has earned numerous awards, including Chairman's Circle and Ambassador Travel.

Key Responsibilities

• Provide excellent, prompt, and friendly service to existing and prospective customers
• Build and maintain customer relationships; follow up as needed
• Educate customers about insurance options through needs-based reviews
• Respond to inquiries regarding coverage, policy changes, claims, billing, and more
• Conduct insurance and financial service reviews to ensure proper coverage

What We Offer

• Competitive base salary with bonus and commission opportunities
• Group Medical, Dental, and Vision insurance
• Paid holidays and paid vacation
• Opportunities for growth and advancement within the agency

What We’re Looking For

• State of Michigan Property & Casualty and Life & Health insurance licenses (required)
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational skills and attention to detail
• Proficiency with computers and Windows applications
• Ability to multi-task and work effectively in a team environment
• People-oriented, positive attitude, and self-motivated

Company Information

• Our office is located in Royal Oak.
• We have 11 team members at our agency.
• We have received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Bronze Tablet, and New Agent Program Qualifier.

Compensation

Compensation: $50,000.00 - $65,000.00 per year

Join Our Team!

If you're looking for a career—not just a job—and want to work with a team that supports your personal and professional growth, we want to hear from you! Please complete our application and we’ll follow up with next steps.