Customer Service Representative - State Farm Agent Team Member
Company Overview
John Peters - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.
Job Description
Your primary responsibilities will include:
- Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
- Providing exceptional customer service through phone, email, and other communication channels.
- Translating documents and correspondence between English and Spanish.
- Collaborating with team members to ensure accurate and timely resolution of customer issues.
- Educating clients on insurance products and helping them make informed decisions.
Qualifications
- Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
- Previous customer service experience in the insurance industry is a plus.
- Strong organizational and multitasking abilities.
- Empathetic and patient, with a commitment to resolving customer concerns.
- Familiarity with insurance terminology and policies.
Requirements
- A high school diploma or equivalent; a college degree is a plus.
- A relevant state insurance license preferred.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- The ability to work flexible hours to accommodate client needs.
Benefits
- Bonus based on performance
- Company parties
- Paid time off
- Signed bonus
- Training & development
How to Apply
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!
Compensation
$40,000.00 - $80,000.00 per year
My team's mission
We are dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide auto insurance, home insurance, life insurance, and retirement planning services to our diverse client base.
Location
We are located in Delray Beach, FL.
Equal Opportunity Employer
John Peters - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.