Customer Service Representative - State Farm Agent Team Member
Benefits
- Company parties
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
ROLE DESCRIPTION
As a State Farm Agent Team Member - Receptionist, you will play a vital role in providing exceptional customer service to State Farm policyholders. You will be responsible for managing the front desk, greeting visitors, answering phone calls, assisting with payments, and directing inquiries to the appropriate team members.
RESPONSIBILITIES
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Aid in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers' needs.
- Support the team with various administrative tasks and projects.
QUALIFICATIONS
- Previous experience in a receptionist or customer service role.
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
COMPENSATION
$35,000.00 - $45,000.00 per year
My team's mission
We are dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We serve customers in Eaton Rapids, MI, offering a range of insurance and financial services, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
STATE FARM INFORMATION
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.