Customer Service Representative - State Farm Agent Team Member
About the role
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
Qualifications
- Communication and interpersonal skills
- Detail-oriented and able to multitask
- Previous customer service experience preferred
Compensation
$45,000.00 - $55,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.
About Our Agency
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Health Insurance. Our office is located in South Lyon, MI. Our office is open 9am-5pm M-F, evenings and weekends by appointment.
Role Description
As a Customer Service Representative - State Farm Agent Team Member with Aaron Daavettila - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Responsibilities
- Answer customer inquiries and provide policy information.
- Aid customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.