Customer Service Representative - State Farm Agent Team Member
About the role
Generate exceptional customer experiences that support a successful insurance agency. Handle customer inquiries, policy changes, and claims processing. Maintain accurate records and multitask effectively.
Responsibilities
- Answer customer inquiries and provide policy information.
- Aid customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
Qualifications
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Benefits
- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
About the agency
Doug has been part of the State Farm family for over 41 years and has proudly served the Braselton community for more than 15 of those years. His deep roots in the area and decades of experience make his agency a trusted resource for clients seeking knowledgeable guidance and personalized service.
The culture at Doug’s office is built around a “family first” mentality — team members support one another both inside and outside the office, and work-life balance is a priority with flexible scheduling available.
My team's mission
We help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We assist customers with auto, home, life insurance, and retirement planning. State Farm agents are independent contractors who hire their own employees. Agents are responsible for and make all employment decisions regarding their employees.
Compensation
$48,000.00 - $60,000.00 per year
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