Customer Service Representative - State Farm Agent Team Member

About the role

As a Customer Service Representative - State Farm Agent Team Member with Scott Marxer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Aid customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Benefits

• SIMPLE IRA with a 3% match that’s fully vested from day one.
• 6 paid holidays.
• 10 PTO days per year.
• A 50% health insurance contribution.
• Opportunity for advancement.
• Paid time off.
• Training & development.

About our agency

Our agency is all about fostering a sense of community, both in and outside the office. We host quarterly team outings like going to minor league baseball games, bowling, axe throwing, and team dinners. We celebrate team members with birthday lunches and holiday traditions, including Secret Santa, PJ Day, and Ugly Sweater Day. Fridays are casual dress days, and we love giving back to the community by participating in local events like the Dutchess County Fair.

Role Description

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Benefits

• SIMPLE IRA with a 3% match that’s fully vested from day one.
• 6 paid holidays.
• 10 PTO days per year.
• A 50% health insurance contribution.
• Opportunity for advancement.
• Paid time off.
• Training & development.

Compensation

$50,000.00 - $75,000.00 per year