Customer Service Representative - State Farm Agent Team Member

Benefits

• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off

About Our Agency

Our office culture for the last 23 years is flexible and goal focused. We are looking for someone who is dependable, a team player, and who takes initiative to learn new tactics. Strong communication skills and the ability to build meaningful customer relationships are a must. Most importantly, we want someone who takes pride in supporting the office, uplifting their teammates, and growing both personally and professionally as we build this agency together.

Job Description

As a Customer Service Representative - State Farm Agent Team Member with Chuck Pittman, you'll be at the forefront of delivering exceptional customer experience that reinforces the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will allow you to address inquiries, resolve issues, and offer support on a variety of insurance-related matters. Your primary responsibilities will include:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Using digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.
• Maintaining accurate and up-to-date customer records.

Responsibilities

• Answer customer inquiries and provide policy information.
• Aid customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Detail-oriented and able to multitask.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus but not required.
• Exceptional communication and interpersonal skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to handle challenging situations with empathy and professionalism.
• Familiarity with insurance products and policies is a plus.
• Excellent communication skills - written, verbal and listening.
• Self-motivated.
• Ability to work in a team environment.

Perks

• Competitive base salary with performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional development and career advancement.
• Fun and inclusive work environment with team-building events.
• Emphasis on work-life balance.