Customer Service Representative - State Farm Agent Team Member
About the role
I opened my agency in 2003 and have built a close-knit team of three. Before becoming a State Farm agent, I served in the Army, which shaped my leadership style and commitment to discipline, teamwork, and taking care of the people around me.
I’m a parent of two, and outside the office I stay involved in the community, including serving on the NC USA Wrestling board. Being active locally and supporting youth programs is something I care deeply about.
For our team, we offer paid vacation and holidays, licensing reimbursement, and a strong focus on work-life balance. We believe people do their best work when they feel supported both inside and outside the office.
Our culture is close-knit and team-oriented. Everyone helps each other out, and we value people who are detail-oriented, able to multitask, and comfortable talking with customers. We’re looking for someone who is eager to learn, contributes to the team, and takes pride in doing the job well. If you’re looking for a supportive environment where teamwork matters, this could be a great place to grow your career.
Responsibilities
- Answer customer inquiries and provide policy information.
- Aid customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
Qualifications
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Benefits
- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
Pay
$17.00 - $20.00 per hour
Schedule
We are a very busy office and are looking for our next great team member. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.