Customer Service Representative - State Farm Agent Team Member

Responsibilities

• Answer customer inquiries and provide policy information.
• Aid customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Requirements

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Qualifications

I opened my agency in 2007 and lead a well-established team of six. Before becoming an agent, I worked with State Farm in claims, which gave me a strong foundation in understanding policies, problem-solving, and delivering excellent customer care. I attended a local university and later went on to Touro Law School, bringing a detail-oriented and thoughtful approach to how we serve our customers and support our team.

Our office is located in a charming, walkable village area, and the environment is pleasant, personal, and highly relationship-driven. We value face-to-face interactions and have a tenured team that truly enjoys working together and being part of the community we serve.

Benefits

• Paid time off.
• A Simple IRA.
• Health benefits.
• Licensing reimbursement.

Skills

• Bubbly, outgoing personality.
• Honest and dependable.
• Enjoy working with people.
• Ready to contribute.
• Thrives in a collaborative, welcoming team environment.

About the Role

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our well-trained team uses state of the art technology to achieve outstanding results. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, and Business Insurance. Our office is located in Massapequa Park. Our office is open 9am- 5pm m-f and 9-12:30 sat.

Pay

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.