Customer Service Representative starting at $19 hourly

What You'll Do

This is a dual role requiring a schedule in both Manchester and Newington as needed.

• Play an important role in the lifecycle of every customer's purchase.
• Assist customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns.
• Work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What We Need From You

• Consistently provide genuine, friendly, personable, and professional service.
• Effectively communicate, interact, and organize in person and on the phone.
• Demonstrate excellent listening skills and the ability to multitask within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.