Customer Service Representative- START ASAP

About the role

This role supports patients with home medical equipment and services. Ideal for those who thrive in fast-paced environments and enjoy providing exceptional service.

Responsibilities

• Handle inbound and outbound calls to assist patients and healthcare providers
• Process orders, verify documentation, and schedule equipment deliveries
• Educate patients on financial responsibilities and insurance coverage
• Review and enter information into EMR systems accurately
• Absorb and enter information into EMR systems accurately
• Obtain pre-authorizations and verify insurance eligibility
• Collaborate with internal teams to ensure smooth service delivery

Requirements

• Degree and/or certificate in healthcare related field
• Strong communication and organizational skills
• Ability to multitask and work efficiently under pressure
• Familiarity with healthcare documentation and insurance processes (preferred)
• Customer-first mindset and attention to detail