Customer Service Representative - St. Louis, MO
iPostal1 · St Louis, MO · 3 wk ago
On-siteCustomer Service$17–$19/hrFull-time
Responsibilities
- Answer inbound calls from customers in a prompt and professional manner
- Identify the type of assistance needed
- Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
- Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Manage customer expectations
- Actively engage customers in on-line chat context
- Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements
- Active listening skills
- Results oriented
- Strong work ethic
- Excellent verbal and written communication skills
- Previous experience in a customer service-oriented role
Benefits
- Two-week, paid training starting on Day 1
Pay
$17 - $19 hourly
Schedule
In-office role only
Company Information
We’re iPostal1 and we’re in growth mode! Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our St. Louis, Missouri location.
Department
Customer Service
Role
Customer Service Representative
Locations
St. Louis, MO
Employment type
Full-time