Customer Service Representative - Springdale

About us

Sam’s Furniture is Northwest Arkansas' largest furniture destination. More than furniture, the company is also very active in the community as well as around the world. Our company mission statement is to be the BEST furniture store in Arkansas... while serving Others in Our Community, and Around the Globe.

Responsibilities

• Make outbound calls to customers to provide assistance and support
• Analyze customer needs and provide appropriate solutions
• Maintain accurate and detailed records of customer interactions
• Follow up with customers to ensure satisfaction and resolve any issues
• Collaborate with team members to improve customer service processes and procedures
• Create & file paperwork (invoices, financial slips, etc.)
• Check out customers whether the payment is cash, check, credit-card, or financing
• Reconcile your drawer at the end of shift
• Must be willing to work weekends and most holidays

Qualifications

• Excellent communication skills, both verbal and written
• Strong problem-solving and analytical abilities
• Accuracy & detail-orientation
• Ability to work independently and as part of a team
• Proficient in using computer systems and software applications
• Reliable transportation to & from work
• Must be willing to work assigned schedule
• Must be able to stand up to 8 hours
• Driver's License (Required)
• Previous customer service experience is preferred, but not required

Benefits

• Health Insurance (Medical, Vision, Dental, Life, Accidental, Short-Term Disability)
• 4 Paid Holidays (Christmas, Easter, Thanksgiving, Birthday)
• Employee Discount
• IRA Contribution Matching
• Paid Time Off/Vacation